Question How do I place an order?
AnswerTo place the order, choose what you like, pick a size, and click “Add to cart.” The items you selected will wait for you in the cart, so feel free to proceed with shopping. Once you found all you were looking for, click the “Shopping Cart” icon in the upper right corner, check the items you’ve chosen, in pop-up window click “Checkout”, check your customer information, and place the order.
Question How do I know that my order was accepted?
AnswerAs soon as you place the order, you will receive a confirmation letter on your email. Please take into account that the order processing may take up to 2 business days. Should you have any questions while waiting for your order to be processed, feel free to contact us via email.
Question How long does the shipping take?
AnswerThere are a few factors affecting the delivery time. Depending on which country you are from and which delivery company you’ve chosen, shipping might take between 5 and 21 days.
Question Where can I check my tracking number?
AnswerShipping company depends on the shipping type you selected during placing the order. But we recommend to use 17track website that allows you to track parcels sent via many different shipping comapnies.
Question Can I add or remove items from my order once it is submitted?
AnswerOnce confirmed and sent for processing, your order cannot be edited.
Question What if an item is out of stock?
AnswerAll products are produced for your order. Therefore, there will be no problem that the product is not in stock. But it may be such a situation that the material or color in which you ordered the goods may not be available. In this case, you will receive an instant notification email, and your payment will be refunded automatically. No additional refund request is required on your part.
Question How can I change received item?
AnswerWe do not allow for exchange in our online store. In case a purchased item does not fit you for some reason and you consider an exchange, you will need to follow the return procedure and then place a new order.